Important Holiday Shipping Information
In an effort to meet a growing number of customers and reach a boarder customer base, we have updated our shipping structure and warehouse distribution center.
With the impact of COVID-19 on the ecommerce (more online shopping) and shipping (decrease in staffing), factor in the holiday season, the potential in delays are higher than in years past.
We will still offer free shipping for orders over $100* (Continental US Only). Thank you for understanding and for supporting XGO and Made in the USA!
- Our top priority is your satisfaction and to get your product to you in time for Christmas. Orders placed using UPS Ground Shipping must be placed before 2 pm PST 12/11/2020 in order to anticipate an arrival before Christmas.
- For all orders placed after 12/11/2020, using UPS Ground Shipping, we cannot ensure delivery before Christmas.
- With that being said we do offer other shipping offers at higher pricing
We apologize for any delays or unsatisfactory issue you may have. We want to assure you that we have the finest customer service team in town who work relentlessly to address all calls and emails as quickly as possible. If you need to call or email regarding your order, please have your order number available so the customer service team can address your specific case with expediency.